Help & Support

Returns & Exchanges

What is your returns policy?

We offer a 30-Day Returns Policy.

Items can be returned to us for either a size exchange or refund. This is providing that the item is returned within 30 days of your purchase date and that the items are in their original, reusable condition. This means that the product should not be damaged, dirty or marked. Therefore, please try on your new footwear on clean, carpeted surfaces and ensure you are happy with the look and fit before wearing them outside. In addition, please ensure you do not remove the tag or dispose of any of the original packaging until you are certain that you wish to keep the item.

How do I return an item?

Come directly to the store with your receipt and the return will be done by a member of our staff. 

Hi-Tec Amsterdam Flagship Store (The Easy Walking Store)
Stadhouderskade 24B
1054ES
Amsterdam
The Netherlands